Support
Email taylor.finklea@gmail.com with the question, bug, or feature request. Please include:
- Your iPhone or iPad model and iOS/iPadOS version (device Settings → General → About)
- The Seedkeep build number shown at the bottom of You → Settings
- What you were doing when it happened
- A screenshot or screen recording if visual
Common questions
The AI extraction didn't recognize anything on my packet.
Free extraction works best with flat, well-lit photos of the entire front and back of the packet. Avoid glare, shadows, and fingers over the text. You can review and edit every extracted field before saving, or choose Add seed from the Library toolbar to enter a packet without scanning.
BYOK says that no API key is configured.
Open You → Settings → API keys and save a key for Anthropic or OpenAI, then choose BYOK and the matching provider under You → Settings → AI provider. The key stays in the device Keychain and is sent only to the provider you select.
Changes are not appearing on another device.
On each device, open You → Settings and choose “Sync now.” The Sync section shows whether the initial CloudKit upload completed, the last CloudKit sync time, and any error that needs a retry. Also choose “Check iCloud account” to confirm that iCloud is available on that device.
How do I share my seed library with my partner?
As the garden owner, open You → Settings → Share garden via iCloud and use Apple's sharing sheet to invite them. They accept Apple's invitation while signed in to iCloud with their own Apple ID. A participant can view and edit the shared library, garden, journal, and photos; You → Settings → Leave shared garden removes the participant's access without deleting the owner's garden.
Why does Seedkeep ask for a home ZIP?
You → Settings → Home location accepts a manually entered 5-digit US ZIP. Seedkeep uses it to look up a USDA zone and frost dates and to request a coarse local forecast for planting guidance and optional weather warnings. Seedkeep does not request Core Location or track your device's location.
How do I delete my account?
Open You → Delete account, review the role-specific steps, and confirm “Delete my account.” A participant leaves the shared garden without deleting it; a solo owner deletes the owned garden; an owner with accepted participants must hand the garden to an existing participant before deletion can finish. The flow checkpoints progress so you can retry after an interruption. See the Privacy Policy for retention details.